Kalgoorlie-Boulder, Western Australia, 16–18 November 2021 2021

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Bill Sankey

Executive Director, Territory Engagement and Delivery, Department of Industry, Tourism and Trade

Bill Sankey


Business Capability Mapping and Gap Analysis as a means to improving regional service delivery and enhancing local supply chain engagement

Optimising local content in the supply of materials, equipment and employment to major projects has, for some time, been a desired outcome for regional communities fortunate enough to have major project proponents interested in their region. Governments have supported this through the introduction of policies such as local content and employment strategies and indigenous participation plans as means of ensuring project proponents spend and employ local first.

Anecdotally, the success of these policies has been mixed. Some local businesses decide to invest in new equipment, employees and processes and then fail to win the quantity of work they were anticipating, sometimes leading to disastrous results for the firm. Others find things go well during construction, but drop off markedly once projects move to operations. Of course, many also find success, but report the experience as being much harder than they had originally planned.

This paper reports the findings of two studies that assessed the supply chain requirements and skill needs of five potential mining projects in Central Australia. It then explores the implications of this work for enhancing the delivery of services to support regional enterprises to make informed investment decisions and better manage the hurdles that will undoubtedly come their way.

It also explores how this can inform a service delivery model for government services to business, industry and workforce clients.


Bill is Executive Director, Territory Engagement and Delivery with the NT Government Department of Industry, Tourism and Trade. Based in Alice Springs, he manages offices throughout the Territory delivering industry, business and workforce services and programs.

He has previously worked in Sport and Recreation, Tourism and other economic development roles in Queensland and spent eight years working in business development and marketing roles in the oil and gas industry. He has an MBA, Graduate Diploma in Management, Diploma in Teaching and Graduate Certificate in Professional Sales.